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通遼翻譯公司關鍵字：The quality of service within the organization design, employee and customer access to services, a series of interactions. Then in strict accordance with process requirements, pay attention to key points of control, timely implementation of service recovery, so that customers satisfactory.Of course, this series of quality assurance measures to implement down, you also need the support of senior management and the quality of staff skills and training.Conclusions and recommendationsFor automotive consumers, its biggest problem is to require the right time, manufacturers can be directly repaired. Consumer services are actually involved in the car sale, sale, sale of three links, one of the most critical is the service link. Automotive Aftermarket is a problem, the core of the two consumer requirements: First, to repair in a timely manner, the second is to repair effectively. If consumers and manufacturers in the timeliness and effectiveness of repair between the differences, which requires a dispute resolution mechanism, that an arbitration system, which is the current domestic laws and regulations need to solve problems. America's "Lemon Law" provides that failure to repair the car repaired three stations, users can legally back car, which gives a higher after-sales service requirements. At present China's automotive products are also not implemented the "three guarantees" (including repair, replace or return), especially because of the provisions of the obstacles, automotive products and for the withdrawal is impossible, in fact, just stay in the maintenance phase. China's auto market after WTO accession, it is imperative to establish a sound legal system and perfect after-sales service system. This is not a department, a business or personal matter, but also depend on the government, manufacturers, distributors and consumers together to establish a benign market environment. For the government, should provide legal guarantees and market conditions; for enterprises to strengthen self-discipline, improve product quality; distributors and service providers, representatives of enterprises directly to consumers, not only high-quality products should be sold to consumers who should also be sent to quality service, but also to continuously improve sales and service personnel, the quality of the consumer as a real God.
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